Covance Supervisor - Study Management in Geneva, Switzerland

Job Overview

Supervisor – Study Management

COVANCE is a leading global drug development services company and we provide support to the Pharmaceutical and Biotechnology industries.

We are recruiting for our Project Management team in Geneva and are currently seeking to hire a supervisor to support the team within their studies.

This is a full time position, based in our Meyrin/Geneva office.

About the Job

Within this position, your duties will include:

  • Supervise the day-to-day operations of the assigned client team members including but not limited to:
  1. Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.

  2. Manage the workload balance within their team and participate in resource management across all global teams.

  3. Ensure the seamless integration of the Study Management team services.

  4. Ensure the consistent implementation, use, and review of SOPs.

  5. Coordinate and monitor progress to ensure achievement of Study Management goals.

  6. Implement, monitor, and report performance metrics and take corrective action when appropriate.

  • Grow and develop the Study Management team including but not limited to:
  1. Ensure the development of a competent workforce to meet growth plans within budget.

  2. Establish and monitor performance objectives for assigned direct reports and taking corrective action where appropriate.

  3. Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports.

  4. Accountable for the activities and outcomes of its direct reports, taking corrective actions where appropriate.

  • Instil and manage a culture of continuous improvement, quality, and productivity:
  1. Monitor and track resolution of all client complaints, issues and concerns related to the portfolio of its assigned direct reports. Manage and ensure the resolution of such instances in collaboration with the Team Manager.

  2. Ensure issues are documented and leveraged to prevent repeat occurrence.

  3. Leverage therapeutic area expertise by ensuring the breadth of experiences and liaison network are leveraged.

  • Ensure the team and department delivers on client commitments in accordance with World Class Project Management and Service Excellence:
  1. Ensure best practices are applied within the team with regards to budget and risk management.

  2. Ensure systems (eg, PST) are updated to accurately reflect workload, timelines, etc.

  3. Ensure management of study milestones and proactive communication with clients.

  4. Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how Covance can best deliver to their needs.

  5. Understand how each client defines success and tailor processes and interpersonal approach to best meet client needs, while balancing the advantages of global consistency.

  • Effectively collaborate with others and work across boundaries as necessary:
  1. Assist the Global Team Manager in managing and supervising the day-to-day operations of the global Study Management team.

  2. Work with the appropriate Business Development Directors to understand the culture and pipeline of assigned customer(s).

  3. Works across CCLS functions and Covance Business Units to remove barriers and optimize client delivery consistent with a perspective of One Covance.

What we’re looking for

To be successful in this position, you will need to hold a high school diploma or BSc Degree (preferred).

Additionally, you will need to demonstrate:

  • Demonstrated strong customer service skills.

  • Excellent written, verbal, and interpersonal skills.

  • Strong planning, organizational, and problem solving skills.

  • Proven record of driving continuous improvement.

  • Demonstrated a high degree of initiative and ability to work collaboratively.

  • Demonstrated experience in team building, influencing and conflict resolution.

  • Proven track record of successful project completion.

  • Strong change management skills.

Get to know Covance

Covance, the drug development business of LabCorp, is the world’s most comprehensive drug development services company. Because of our broad experience, from early research to commercialization, our more than 20,000 employees from across the globe are in a unique position to supply insights that go above and beyond testing. Our team’s impact on healthcare is remarkable. Through their everyday work they’ve supported 100% of the top 50 drugs on the market and all the oncology drugs approved in 2016. Even though we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency and deliver on the promise of a healthier world.

The Covance team is driven by an energized purpose to improve health and improve lives across the globe. Here, you’ll work alongside exceptional people who each play an important role in bringing new scientific discoveries and therapeutic area advancements to life. And, because we span the drug development spectrum, you’ll directly impact a wide-range of initiatives as you explore unique career paths and discover your extraordinary potential.

Get ready to make a difference as we speed the delivery of groundbreaking therapies and improve lives of countless individuals.

EEO Statement

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

Education / Qualifications

Minimum Required:

High School Diploma required. BS preferred.

Experience

Required

  • Demonstrated strong customer service skills.

  • Excellent written, verbal, and interpersonal skills.

  • Strong planning, organizational, and problem solving skills.

  • Proven record of driving continuous improvement.

  • Demonstrated a high degree of initiative and ability to work collaboratively.

  • Demonstrated experience in team building, influencing and conflict resolution.

  • Proven track record of successful project completion.

  • Strong change management skills.

Preferred

Demonstration of strong leadership and teamwork capabilities indicative of being able to develop into higher levels of leadership and influence.

Job Number 2018-20156

Job Category Other

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.