Covance Junior Client Services Associate, Harrogate in Harrogate, United Kingdom

Job Overview

COVANCE FOOD SOLUTIONS

If you want to start your career in Nutritional Chemistry & Food Safety think long term and the possibilities we can offer you: for 90+ years Covance Food Solutions (CFS) have been a leader in serving companies in the food, dietary/vitamin supplement, infant formula, restaurant, animal health and pet food industries. CFS is a fast-growing, dynamic business, an ISO-17025-accredited laboratory, with a globally harmonized network with sites in the United States, Singapore, and the UK.

Explore this Junior Client Services Associate job with us and check for yourself what it means to join a team that works with 86 % of top-tier food companies, 100 % of top-tier infant formula companies and 94 % of top-tier dietary supplement companies

THE JOB

We are currently recruiting for a junior Client Services Associate to join the rapidly expanding team at our nutritional testing lab in Harrogate.

In this exciting role, the successful candidate will be the main point of contact for a set of Harrogate Clients, acting as the client service ambassador to internal and external customers, being an interface on technical issues with clients, providing consultation on regulatory compliance and product development to major clients. Among other responsibilities, you will:

  • Provide information for clients (e.g. Pricing, Capabilities, Status, Sample Submission), liaising with internal departments to provide coordinated and winning answers

  • Perform data entry into and verifying the quality of the data of data in Sales Force and internal Lab Management Systems

  • Submit and coordinate client requests for re-testing, additional testing, OOS investigations, and changes that are needed.

  • Coordinate client visits and conference calls with client and other areas of CFS

  • Contributes to assigned process improvement projects and supports implementation

YOU

  • You are used to plan, multi-task and prioritize in a fast changing environment. You think “process driven” and are detail orientated to ensure a high level of quality on data entry.

  • This is an exciting job and you will truly belong to aGLOBAL team(interacting with colleagues in the US and Singapore) and to o succeed, you need to be self-starter, proactive and always looking for ways to be innovative.

  • Important for this role is that you are working in a “high volume, fast paced” environment: we are seeking candidates with proven experience in a scientific fast-paced, international customer service/ Food Science environment (ideally in the food science environment, chemistry or Microbiology.)

  • Of degree caliber in Life Sciences, preferred Food Science, Chemistry, Microbiology.

We will help you achieve your goals by continuous training & professional development.

Covance is formed around globally expanding industries, from Big Pharma to Small Biotech orFoods, Beverages, Infant Formula and Supplements:we are able to offer a unique range of development opportunities for candidates seeking to expand their professional skills.

Education / Qualifications

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Experience

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Job Number 2018-20362

Job Category Scientific Bachelor's Degree

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.