Covance RLI Administrator II in Indianapolis, Indiana

Job Overview

The Referral Lab Interface (RFI) Administrator is responsible for ensuring data quality, global client service delivery, and compliance with departmental guidelines and SOPs. Specific responsibilities include:

  • Ensure Referral Lab Data Quality

  • Manage the flow of order and result files.

  • Monitor and respond to email communication including the team distribution list.

  • Define, modify and close projects in the RLI database application.

  • Maintain and distribute Referral Lab-specific documents.

  • Perform manual resulting as needed.

  • Represent Referral Lab Interface (RLI)

  • Liaise between External Data Resulting Services (EDRS) and Referral Laboratory contacts.

  • Interact with Investigator Support to resolve queries.

  • Consult Medical Affairs as needed.

  • Collaborate with Project Managers and Technical Administrators, proactively and reactively regarding study questions.

  • Manage and resolve issues within Specimen Management.

  • Initiate data changes to Data Revision Center and revise all non-compliant requests.

  • Partner with other Covance departments and provide support and process improvements as needed.

  • Ensure client service globally

  • Support peers by sharing technical knowledge and customer service skills.

  • Provide coverage for peers as needed globally.

  • Maintain continuous learning objectives

  • Complete on-boarding training.

  • Participate in Covance Corporate training.

  • Complete mandatory QA training sessions.

  • Attend mandatory meetings.

  • Participate in job-shadowing or inter-departmental development opportunities.

  • Participate in on-going training initiatives regarding process and systems changes and/or updates.

  • Ensure compliance with departmental guidelines and company standards

  • Manage training folders and update documentation as needed.

  • Review standard operating procedures and other documents in a timely manner.

  • Update departmental metrics tools.

  • Provide monthly reports to management.

  • Assist in audits

  • Research questions and provide Referral Lab-specific documentation.

  • Request and deliver result data from the data repository (Saturn) and archive tapes as needed.


  • Two year Associate degree and two years of relevant or company experience or High School diploma (or equivalent) and three to five years of relevant or company experience.

  • Medical, scientific or technical background (preferred)


  • Strong planning, organizational, and problem-solving skills

  • Understanding of clinical trials

  • Strong attention to detail

  • Good time-management and follow–up skills

  • Database set-up knowledge

  • Good Communication skills (written and oral)

  • Ability to work both independently and to work collaboratively

  • Customer service experience

  • Ability to use computer and office software applications (e.g., Microsoft Word, Excel and Outlook)

  • Electronic file data transfer experience (preferred)

Job Number 2018-21029

Job Category Other

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.