Covance Supervisor IV - Kit Production Dept in Indianapolis, Indiana

Job Overview

Supervisor IV for the Kit Production Dept - Excellent position for supervisors interested in working for a Clinical Research Organization, or for those looking to grow within the organization

The Company - COVANCE

As one of the world's largest and most comprehensive drug development services companies, Covance has helped pharmaceutical and biotech companies develop one-third of the all prescription drugs in the marketplace today.

The Position

We are looking for full time supervisors. This is a rotating shift for either days or nights working 6 am to 6 pm or 6 pm to 6 am on a 2-2-3 schedule. This position is non-exempt, with a competitive salary. We offer great benefits with opportunities to grow and learn alongside accomplished professionals.

The Kit Production Supervisor will be responsible for a portion of the Global Kit Production team across 24 hours a day seven days a week. They are responsible for the day to day supervision of the team members. The Supervisor will uphold process, metrics and kits in order to deliver outstanding customer satisfaction. The Supervisor will also ensure continuous growth, on time delivery and will work on the development of the team and dept.

Essential Job Duties:

  • Vendor Management

  • Lead and develop talent

  • Assist and support management in the development and implementation of Strategy

  • Lead/Participate with customer visits, tours, requests and audits.

  • Provide process excellence and system excellence

  • Monitor kit production workflow process to ensure that the kits are assigned based on the current algorithm. Ensure that all work orders are processed and shipped out on time.

  • Monitor and track resolution of all client complaints, issues and concerns related to the portfolio of its assigned direct reports. Manage and ensure the resolution of these issues with the appropriate contacts.

  • Supervise the day to day operations of the assigned global kit production team members

  • Travel as necessary (10% of the time)


Minimum Required:

High School diploma or equivalent


BS/BA four year degrees or equivalent or a two year associate degree with two years relevant Covance/ industry experience or four years relevant Covance or industry experience


Minimum Required:

Two years experience in a production/shipping environment

One year experience in a production/shipping supervisor role.

Verifiable ability to maintain a stable and consistent performance under pressure or opposition

Verifiable ability to establish performance goals, coaching performance, providing training and evaluating performance

Demonstrated strong customer service skills

Excellent written, verbal and interpersonal skills

Strong planning, organization and problem solving skills

Demonstrated a high degree of initiative and ability to work collaboratively


Demonstration of strong contribution to team work.

Job Number 2018-21988

Job Category Other

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.