Covance Change Management, Senior Manager in Nationwide, United States

Job Overview

Change Management, Senior Manager

A career at Covance provides our employees the unique chance to create an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. With the support of exceptional people from across the globe and a vast array of career options, you’ll be empowered to own your career journey with mentoring, training and personalized development planning. As a Covance employee, your work will be meaningful, the patient outcomes are real, and the results are lasting.

Our mission is to help our clients bring the miracles of medicine to market sooner -- join us for your next career move.

Essential Position Duties

The Change Management, Sr. Manger, will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by growing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology. The primary responsibility will be building and implementing change management strategies and plans that improve employee adoption and usage and minimize resistance. In this role you will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Apply a structured methodology and lead change management activities via a tiered service model:

  • Articulate proposed change (current state/future state, scope, nature and vision)

  • Engage, coach and support leadership at all levels to ensure active and transparent sponsorship

  • Facilitate and analyze initial assessments (Project Sponsorship/Governance, Project Stakeholders, Change Impact, Change Risks) for strategy and planning

  • Build out Change Management Strategy and associated action plan to address Training, Communications, Stakeholder Mgmt, Risk Mitigation, Sponsorship and Support

  • Implement and/or oversee all aspect of Change Management plan

  • Facilitate Change Metrics definition, targets, collection and analysis

  • Manage and monitor change adoption (assess, review, remediate cycle)

  • Build and maintain effective foundational partnerships (i.e. Learning & Development to ensure effective Training Strategy and training deliverables, HR/Business for organization/staffing, IT for Technology support)

  • Assess the change impact

  • Complete change management assessments

  • Create change management strategy

  • Identify, analyze, prepare risk mitigation tactics

  • Identify and manage anticipated resistance

  • Consult and coach project teams

  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, mentorship plan, training plan, resistance management plan

  • Support communication efforts

  • Partner with the Learning group to training efforts

  • Support and engage senior leaders

  • Support organizational design and definition of roles and responsibilities

  • Coordinate efforts with other specialists

  • Integrate change management activities into project plan

  • Evaluate and ensure user readiness

  • Manage stakeholders

  • Define and measure success metrics and monitor change progress

  • Support change management at the project/initiative level

  • Manage the portfolio and change load

Education/Qualifications

Required Education/Preferred Certifications:

  • Bachelor’s Degree

  • Change management certification or designation desired; Prosci Certification a plus; ACMP certification a plus

Experience

Required Experience:

  • 5-10 years implementing Change Management for large scale, global transformational projects

  • Experience in the Pharmaceutical industry and/or CRO industry strongly preferred

  • 3-5 years building and maintaining SharePoint sites to facilitate project teamwork and communications

  • 3-5 years writing content for and producing/building communications vehicles (i.e. SharePoint Sites, Newsletters, Websites, Videos, Executive Briefings, Managerial Talking points, Presentations, Brochures, etc.)

  • A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR®Model is a plus

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills – both written and verbal

  • Exceptional facilitation skills

  • Ability to build assessments; analyze, report, and action on assessment data

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships and foster collaboration

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward-looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with project management approaches, tools and phases of the project lifecycle

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

Job Number 2018-18970

Job Category Consulting

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.